You have implemented salesforce to your business; now what? Several companies find it hard to fully utilize salesforce’s services due to a lack of experts on their side. Salesforce service cloud allows you to get to know your customers and deliver a service that is not only faster but also more personalized. Salesforce service cloud provides you with one place to track customer progress, especially related to issues and support they need. But you need someone to manage this cloud.
Mountainise is here to provide you with just that. Mountainise understands that building a good company is more than simply getting your hands on the right software. It is about using these tools to create the best experience possible for your target market. From impressing them at first look to solving problems, it all matters.
Region: Dover, NH
Project Title: Management of Salesforce Service Cloud
The company was having hard time managing its service cloud.
We alligned the service cloud with intercom by integrating it. After this implementation, whenever a chat used to be created in intercom, it eventually used to create a case which further used to be routed to a queue within Salesforce. We also created escalation option from one queue to another. With that, we were able to create automatic case routing in the case of escalation.
This way, we have been able to manage their entire service cloud. This helped us display various statistics on their community page for the users.